Refund policy

Returns & Store Credit

I want you to feel happy with your order. If something isn’t quite right, please get in touch and I’ll be happy to help.

As a small business with limited inventory, approved returns are issued as store credit only. Refunds to the original payment method are not available.

Order Cancellations

To request a cancellation, please email info.thebookgirlclub@gmail.com within 3 hours of placing your order.

After this window, your order may have entered processing and cancellation cannot be guaranteed.

Return Eligibility

To be eligible for return, items must be:

• unused and in their original condition
• free from any signs of wear, handling or damage
• approved for return before being sent back

Please contact me before returning any items. Packages sent without prior approval cannot be accepted.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable. Once your return has been received and inspected, approved store credit will be issued for the value of the eligible returned item(s).

Exchanges

As inventory changes frequently and many products are available in limited quantities, direct exchanges are not offered.

If your return is approved, you’ll receive store credit that can be used toward another item of your choice, subject to availability.

How to Request a Return

Please email info.thebookgirlclub@gmail.com with:

• your order number
• the item you would like to return
• a brief explanation of the reason for your request

I’ll review your request and get back to you with the next steps.

Items Not Eligible for Return

Returns cannot be accepted for:

• items ordered for the wrong Kobo or Kindle model — please review the sizing guide carefully before purchasing
• slight colour variations caused by screen settings, lighting or device brightness
• change of mind or buyer’s remorse
• items showing signs of wear, handling or use
• sale, discounted or clearance items

Shipping delays, lost packages and delivery issues caused by the carrier are not considered eligible reasons for return. However, please contact me if you experience a delivery issue and I’ll help however I can.

Here to Help

If you’re unsure about sizing, compatibility or which product to choose, please reach out before ordering. Thank you for supporting my small business.